Shipping Policy

Last Updated: 19/8/24

At Uju Beauty, we are committed to providing a seamless and efficient shopping experience for our customers. Below is our Shipping Policy, which outlines the key information regarding shipping methods, costs, and delivery times.

Order Processing Time

Once your order is placed and payment is confirmed, it will be processed within 5 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
We strive to process all orders as quickly as possible, but during peak periods, processing times may be slightly longer.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your order, and the shipping destination.

Shipping Address

Please ensure that your shipping address is complete and accurate. Uju Beauty is not responsible for delays or lost packages due to incorrect or incomplete address information.

If you need to change your shipping address after placing an order, please contact us immediately at ujubeauty@gmail.com . Address changes may not be possible once the order has been processed.

Failed Deliveries and Returned Packages

If a package is returned to us due to incorrect address information or refusal of delivery, the customer will be responsible for any additional shipping fees to resend the package.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at ujubeauty@gmail.com. We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

Please note that claims for damaged packages must be made within 7 days of the delivery date.

Order Delays

While we strive to ensure timely delivery, there may be circumstances beyond our control that could delay your order, such as customs delays, carrier issues, or natural events. In such cases, we appreciate your understanding and patience.

Contact Information

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact us at [contact email] or [contact phone number]. Our customer service team is here to assist you.